Super Cool Helpdesk Candidate Test for 2010/2011 AGM

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Instructions:

  1. Most questions appear in the form of a hey/email from a user
  2. Try to answer as if you were replying to the user
  3. Write your answers on a separate page and number them for ease of correction
  4. You can assume for the questions, unless otherwise specified, that the user is using the following programs:
    • IRC: irssi
    • News: Slrn
    • Email: mut
  5. All questions carry equal marks (3 marks)
  6. Some questions won’t have an obvious answer, in this case you’ll be rewarded for knowing what to ask the user next.
  7. RTFM/Just google it are NOT acceptable answers
  8. Possible bonus marks for amusing/helpful answers
  9. Ask credak if you have any questions/problems.
  10. Best of Luck :)

  11. Hey guys, I was using bash a while ago until I realised that zsh is uber 1337. Anyway, when I ls’d while using bash my directories, executables and files were all colouredy. Any way to do this with zsh/other shells? Newb

  12. [================== Hey guys ==================] Listen, #lobby is epic and all with HAUK and LITHIUM talking about brewing and gardening all day, but are there any other channels out there? If so, how do I find out what they are? Oh, and can I make my own? Thanks, HAUKIUM [================== Bye guys ==================]
  13. Hey helpdesk, So here’s the thing, my gmail gets forwarded to my redbrick account, but it all gets mixed up with my really important redbrick emails. So, I was wondering if there is anyway to have filters or something in mutt? And how would I filter my mail from gmail and redbrick if I can do this? Jane Smith
  14. Can you recommend any text editors on redbrick? I need to edit my website but I don’t want to upload the html file every time.
  15. Hey, I made a webpage on my laptop and I was wondering how I can FTP it up onto redbrick? Thanks John Smith
  16. Howdy :D I just wanted to know is there something anywhere to teach vim to users? And the last time I tried to use vim I couldn’t close it for the life of me, how do I close it?
  17. Hey, so Cindella was teaching me this thing where I can stay logged into chat and that sort of stuff, but I didn’t really get it. What is this witchcraft? Oh! And how do I get back to chat after I close my terminal? Kthnxbai
  18. Hey, So I was heying some friends the other day and I noticed that my friends border was really sweet, any tips on how to get some nice heys going on? They were using some commandline arguments I think. Is there an easier way?
  19. Message from newb@minerva on pts/999 at 13:37 … [=================== ^^ HI ^^ ===================] I got a VM from the admins and installed ubuntu 8.04 on it(Everything installed fine) but I can’t ssh to it from my home machine… Am I doing something wrong or is it a bug in the system? [=================== ^^ ^^ ===================]
  20. Message from crustyAssociate@minerva on pts/998 at 18:44 … oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo o hey man o o was just reading the news groups but it my laptop went to cack o o and when i logged back in i cant read’em. this is what it says o o o o slrn 0.9.8.1pl1 [2005-02-17] o o o o Reading startup file /etc/news/slrn.rc. o o loading /etc/news/slrn.sl o o Using newsrc file /home/committe/train/.jnewsrc for server o o carbon.internal.slrn fatal error: o o slrn: pid 23242 is locking the newsrc file. o o o o whats up? o oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
  21. Hey again, Thanks for the tip about my emails the other day, but I have another question, I’ve gotten pretty used to vim and I’d like to use it to write my emails in mutt, is there a way to do this?
  22. Hewwo, So, I tried logging in there a few times, and now I can’t login at all. I dunno if its a problem with my putty or something on RedBrick’s end. My password is 8eduin-1. Halp!? darrenz0 in Distress
  23. Sup? Is there a way to receive heys when I’m not logged in?
  24. Message from newb@minerva on pts/999 at 21:13 [:::::::::::::::::::: xXx ::::::::::::::::::] “Hey guys, somethings wrong with Finch, but “ “is there any other way to get to msn from “ “RedBrick? Preferably through IRC if there “ “is one. And how would I start out using it?” [:::::::::::::::::::: xXx ::::::::::::::::::]
  25. Hey guys, My 3rd year project is coming up and I need an SQL database for it, can you guys set one up for me and let me know how to start it? Thanks credak
  26. Guys, I put my website in my ~/public_html folder, but when I go to my website I get a 403 permission error… Whats going on?
  27. Helpdesk! I don’t like the default prompt! How do I change it to a giant penis??? gw
  28. Fags! I want part of my site password protected. So impart your wisdom on my. If you gave any that is lolololololololololololol! Newbus Maximus
  29. Tardflange! Mutt doesn’t seem to be receiving emails, which is upseting because I can’t receive my asian boys newletter. What could be wrong and how could I fix it? Lil_Cain
  30. Hey, I tried to compile java program on minerva to remind me to check on my chillis, but when I tried it it spat this shit back at me.

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    Error occurred during initialization of VM
    Could not reserve enough space for object heap
    Could not create the Java virtual machine.

    What am I doing wrong? LITHIUM.

  31. I hear Redbrick has a photo gallery. Where can I find my page on it and how much space do I have for storing photos? Elephant
  32. Hey, I’ve been using HTML now for a while and I just started using PHP, is there something I need to do to get them to work on redbrick? Emma
  33. Li3k OMG I jst mssd dis toetale imprtnt hey 4m sum1! D: Cn I chk hu’s bin heying me? The Scarlet (and probably pregnant) Scanger
  34. Hey guys, Thanks for the tips about joining other channels earlier, but I’ve hit a wall again. I made my own channel, but how do I make it so that the channel is password protected, also are there any other modes that might be useful.
  35. So hi! You’ve explained about file permissions to me before, but I was just wondering what the numbers, 755 for example, meant. Thanks :)
  36. Hey guys, I just set up ubuntu 9.04 on deathray but can’t get it to boot properly. What do I do, you cuntflaps? fuck off, ~coconut. I’m awesome, btw.
  37. Hoy Goys How do I change my shell so it starts in tcsh instead of zsh?? Are there any ohter shells out there as well? Thanks Lolasaurus-Rex
  38. So, like how do I send a private message to someone in chat?
  39. I’m an alumnus from DCU with an old account I’d like to get deleted just to get rid of my website etc. My username is: fagface and my password is: iamafagface I can’t get in to do it myself because the account is expired so can you give me temporary access to remove my site, or you guys can just go ahead and delete the account completely?
  40. Hi How do I make a tarball/gzip backup of my whole redbrick account? Thanks, Newbius

  41. I has a question people. What is SSH? What does it stand for and how can I connect to RedBrick using it in Linux.

  42. OMG GUYS! ALL MY EMAILS SHOULD BE GOING TO MY DCU ADDRESS BUT THEY’RE NOT! ARE THEY DISSAPEARING? WTF? CAN YOU HELP? From AIDS
  43. When I go to log on to redbrick, my username appears fine, but then I go to type into my password and nothing appears, what am I doing wrong? Lulzmaster

GW’S SUPER AWESOME LULZY BONUS ROUND OF LOLS

Shit in a bag! it’s the…

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  1. What redbrick talks would you like to see this year? What subjects/Speakers would interest you? (34895479 if you say Pooka, 0 otherwise)
  2. Who’s the illest member of the Wu-Tang Clan?(36 points)
  3. Which admin would you accept a Cleveland Steamer off?
    1. Werdz
    2. Johan
    3. Sonic
    4. All off the above
  4. Cian “puppies” Brennan has left himself logged in as root. What do you do to teach him the error of his ways? (1337 points)
  5. Do you think that Helpdesk will be a fun and rewarding experience? (Yes/No)
  6. If you answered yes to the last question, write the name of your mental disorder and give us an idea of how severe it is. (Eleventy points)
  7. Cian Brennan is:
    1. Fat
    2. Fat
    3. Fat
    4. Fat
    5. Des Moines, Iowa
  8. Get out of this one tonto.
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    Sent in some master mind flayers.
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    ------- -------------- -----
    Spoot the Rambler St:13 Dx:9 Co:18 In:14 Wi:7 Ch:14 Neutral
    Dlvl:1 $:469 HP:9(10) Pw:2(2) AC:10 Exp:1