Redbrick Helpdesk Exam: EGM November 2017

Lovingly crafted by pints and winesnob
  • This exam consists of 30 questions, each worth 3 marks, for a total of 90.
  • 40% (36 marks) is required to pass.
  • Attempt marks will be granted where appropriate.

A: General

  1. How do I log in to Redbrick?
  2. What is a shell? What one do we use on Redbrick?
  3. I’ve run vim and I’m scared. How do I type? How do I leave?
  4. What are Screen and Tmux used for?
  5. I have a file named lotsofstuff.tar.gz in my home directory. How do I extract it?
  6. I’ve been trying to run my Java project on Redbrick, and I keep seeing the following error: What am I doing wrong?

    Error occurred during initialization of VM
    Could not reserve enough space for object heap
    Could not create the Java virtual machine.
  7. I need a MySQL database for my project! How would I go about getting one on Redbrick?

  8. I know that chmod 754 filename.txt will change its permissions, but what do the numbers 754 actually represent?

B: Redbrick Services

  1. What would you use each of the following for? (1 mark each)

  2. Name a service that you think Redbrick should provide!


  1. What is IRC?
  2. What IRC clients are available to Redbrick users?
  3. How can I change my nickname on IRC?
  4. Someone has told me to run this command, should/shouldn’t I and why? /exec -o yes
  5. How can I join new channels on IRC?
  6. How can I make my IRC client colourful?

D: Webspace

  1. I’ve loaded some html and CSS files into my public_html folder, but I get a 403 error when I try to visit my site. What’s going on?
  2. Where should I go to view my Redbrick website?
  3. What is Markdown? Can you provide an example of what it is useful for?

E: Email

  1. What options are available for accessing your Redbrick email?
  2. All of my Redbrick emails are being forwarded to my DCU email address! How can I turn this off?
  3. What is the correct etiquette for replying to emails sent to or (That’s you!)
  4. What platforms do we use to allow people to contact commite/helpdesk?

F: Scenarios & Etiquette

Briefly outline how you’d respond to these scenarios/messages/emails!

  1. Help! I’ve forgotten my password!
  2. My team need some help designing/implementing/testing our project. Is there anyone at Redbrick who could help us with that?
  3. I’m setting up a new society, and I’ve been told I can get free web hosting and a mailing list from Redbrick. How should I go about getting these?
  4. Please unsubscribe me from this mailing list.
  5. I have a complaint to make about a talk/committe member/other member. This is a sensitive issue and I feel offended/worried/uncomfortable. Is there anything that can be done?
  6. What is the correct etiquette when handling questions about exams, lecture material, or coursework?

b o n u s r o u n d

This round carries no marks but will make correcting your exam far less boring!

  1. Are there any talks or events you’d like us to organise? Any talks you’d like to give personally?
  2. Favourite meme?
  3. What is Vapowave?
  4. GPL vs MIT. Discuss.
  5. Who is Dade Murphy, and why should you care?
  6. Pineapple on pizza. Discuss.
  7. Briefly describe the significance of our Lord and Saviour Richard Stallman, and write a short personal essay on the impact he has had on your life thus far.


Please complete the attached colouring section as accurately as possible.